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Frequently asked questions

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What is Helperbird?
With a delightfully intuitive and easy-to-use design, Helperbird is your all-in-one extension that provides personalized support to make web pages, PDFs, and documents more accessible and productive to your needs.

It is designed to help everyone with the web in a way that suits their abilities learning styles and lifestyle.
Do you offer discounts?
Yes, we do offer discounts! If you pay for a yearly subscription, you will get two months for free.

Let us know if you have any other questions about pricing or discounts.
Do you accept purchase orders?
Yes, we do accept purchase orders. If you would like to place an order using a purchase order, please contact our sales team to discuss the details.

They will be able to provide you with the necessary information and help you complete the process. We look forward to working with you!
Do I need a student email for the student pricing?
No, you do not need a student email to take advantage of our student pricing. We operate on an honor system, so you can simply certify that you are a student when you sign up for the discounted rate.

This means that as long as you are a student at the time of your subscription, you are eligible to receive the student pricing, regardless of the email address you use to sign up.

We trust that our users will be honest about their student status and respect this discount.
Is Helperbird Free?
Yes. We give you the basic features for free. Those features will always be free. We have a Pro version, which helps support the development and costs with the Pro features.

We keep our prices as low as possible, much lower than others.
Can I cancel Helperbird at any time?
There's no minimum contract for Helperbird.

You can cancel at any time without penalty or hassle.
Why are we charging for this?
Helperbird charges for its service in order to cover the costs of developing and maintaining the product. This includes expenses such as programming and design work, server costs, and customer support.

While we do offer a free version of Helperbird, it includes only a subset of the features and functionality available in the paid version.

We believe that the value and convenience of Helperbird are well worth the cost, and we hope that you will find it to be a valuable tool for your productivity and learning needs.
What browsers does Helperbird run on?
Helperbird currently runs on Google Chrome, Mozilla Firefox, Microsoft Edge,iPad, iPhone, Safari and Google Docs & Slides
Do you accept suggestions?
Yes, we love suggestions! Please let us know if you have any ideas for improving our product. Please email [email protected] with your suggestion.
Why do some Helperbird features not work on Google Docs?
Helperbird's features may not work on Google Docs due to a change in the way that Google Docs renders text using Canvas, a bitmap graphics API, rather than HTML.
How do I login to Helperbird?
Helperbird uses the email that your logged into your browser with. To learn how to login or use your subscription key, follow the link below.

How to login to Helperbird
What if I have more questions?
If you have more questions or need further assistance, please don't hesitate to reach out to our customer support team. They are always happy to help and will do their best to answer any questions you may have. You can contact them through our website or by emailing [email protected].

We look forward to assisting you!