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Domains to Whitelist for Helperbird

A quick reference for IT admins showing which domains need to be whitelisted for Helperbird to work in your school or organization.

If your school or organization uses a firewall, content filter, or proxy, you may need to whitelist certain domains for Helperbird to work properly. This guide lists everything your IT team needs.

Required Domains

These domains must be accessible for Helperbird to function:

DomainPurpose
helperbird.comMain website and help documentation
www.helperbird.comMain website
engine.helperbird.appHelperbird engine for subscription validation and features
api.helperbird.comAPI for subscription checks and feature data

Email Domain

Helperbird sends emails from the following domain. If your email system has strict filtering, make sure this domain is allowed:

DomainPurpose
helperbird.comSubscription emails, account notifications, and support replies

Emails will come from addresses like [email protected] and [email protected].

Optional Domains

These domains are used by specific Helperbird features and may need to be whitelisted depending on your setup:

DomainFeatureNotes
chrome.google.comChrome Web StoreNeeded to install or update the extension
microsoftedge.microsoft.comEdge Add-ons StoreNeeded for Edge installations
addons.mozilla.orgFirefox Add-onsNeeded for Firefox installations
cognitiveservices.azure.comImmersive ReaderUsed by the Immersive Reader feature
translate.googleapis.comTranslationUsed by the translation feature

How to Whitelist

The exact steps depend on your firewall or content filter. Here are the general steps:

  1. Log into your firewall, proxy, or content filter admin panel.
  2. Find the URL or domain whitelist/allow list section.
  3. Add the required domains listed above.
  4. Save your changes and test by visiting https://engine.helperbird.app from a managed device.

If you use Google Admin Console to manage web filtering, add these domains to your URL allow list under Devices > Chrome > Settings > Users & browsers > URL Blocking.

Troubleshooting

Helperbird is installed but not activating:

  • Make sure engine.helperbird.app and api.helperbird.com are not blocked.
  • Check your proxy or SSL inspection settings. Some proxies can interfere with extension communication.

Emails from Helperbird are not arriving:

  • Check your spam or junk folder.
  • Make sure helperbird.com is allowed in your email filtering system.

Immersive Reader or Translation not working:

  • These features use third-party services (Microsoft Azure and Google Translate). Make sure the optional domains above are not blocked.

Related Guides

Need Help?

If you are having trouble getting Helperbird to work behind your firewall, reach out to our support team and we will help you get it sorted.

What People Are Saying

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Insightful functionality. Well done.

David Linde

David Linde

Helperbird user

I purchased this for my daughter who has been having a lot of difficulty accessing the online work set remotely by her teachers during our National Lockdown because of Covid-19. Her dyslexia was really hindering her ability to complete tasks and keep up which in turn led to increased anxiety levels...a really horrid place to be in during a global pandemic! Helper bird has been a vast help and I fully recommend it and wish more schools knew about it. Thank You Helper Bird.

Michelle Howard-Price

Michelle Howard-Price

Assistive technology specialist

My son has dyslexia and has been struggling with parts of distant learning over the last year. We recently discovered this software and he is loving everything about it, especially with the ease of following directions and completing his assignments! We have used several other tools but this has everything a dyslexia person needs all in one bundle! The upgrade is definitely worth it to make our daily struggles, on the computer, run much smoother. I also greatly appreciate customer support (helpdesk). They went above and beyond to make sure we were all set up on the computer for my son to most successful.

Melissa Motz

Melissa Motz

Teacher

I like the ease of use it. It feels me alot while surfing the web. I appreciate the developers for this wonderful app. Promotes easy readability.

Ajay G.

Ajay G.

Problem Trainer

This extension has been an absolute lifesaver. I have that fantastic combo of ADHD and Dyslexia while trying to go through college. I have difficulty keeping letters in order, seeing the gaps between words, and with ADHD on top, I lose focus A LOT. The immersive reader has been my new best friend. It drowns out the rest of the content on the page, changes the font to something I can read, and highlights the word as it reads to me. My eyes are forced to keep going in the right direction. I can slow down and pay attention to what I'm reading. I don't even have to go back and read the same paragraph 5 times to understand it! The screen overlay has been outstanding for eye strain and being able to distinguish between words and spaces. The custom font and spacing for research articles have been an enormous advantage! I can actually read the research papers now and not have this daunting 2 column fine print page to squint over.All around, this has been the best purchase I've ever had. I use this every day, with every assignment. I don't even struggle with story-based questions anymore. The immersive reader helps me read, listen, and understand the question all at once. I am still exploring what I can use this with and how it can make my academic career, and I keep getting impressed with every new way I find to use it. Seriously, try it out. You won't regret it at all. Even if you don't have dyslexia or ADHD, just try it out. You might find that it helps you understand the content you're trying to learn even better!

Mason Hunter

Mason Hunter

Helperbird user

Immersive Reader from Microsoft is amazing, but my friends in Google districts were missing out until I found Helperbird. Great for proofreading! Simply highlight the text and have it read back to you, change the spacing in your view, highlight parts of speech, even translate by word or by document to have it read to you and adjust the speed! So amazing that I posted a YouTube tutorial within days of installing it. Plus, unlike many extensions, it didn't ask for obnoxious permissions like asking to delete everything in my Google Drive. #Winner #a11y

GK Techies

GK Techies

Helperbird user

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