This guide walks you through applying Helperbird’s JSON policy in the Google Admin Console for just one user in your domain. Perfect if you’re testing before rolling out widely, or if only one person needs specific settings.
TL;DR: You’ll open the Helperbird extension settings at Devices → Chrome → Apps & extensions → Users & browsers, select the individual user, click Helperbird, then paste the JSON below into the Policy for extensions section and hit Save.
Prerequisites
- Administrator access to the Google Admin Console (admin.google.com).
- The Helperbird Chrome extension is already installed, or you know the extension ID.
Helperbird Extension ID (Chrome): ahmapmilbkfamljbpgphfndeemhnajme
Add or Locate the Helperbird Extension
- Sign in to admin.google.com with an admin account.
- Go to Devices → Chrome → Apps & extensions → Users & browsers.
- In the left panel, instead of selecting an Organizational Unit, scroll down to find and select the specific user you want to configure.
- If Helperbird isn’t listed for them:
- Click + → Add from Chrome Web Store.
- Search for Helperbird or paste the ID ahmapmilbkfamljbpgphfndeemhnajme.
- Set Installation policy to Force install (recommended) or your preferred setting.
- Click Save.
- Click the Helperbird tile to open its settings panel for that user.
Apply the JSON Policy to a Single User
- In the Helperbird settings panel, locate the Policy section.
Depending on your Admin Console version, this may appear as:- Policy for extensions
- Additional settings
- Extension settings (JSON)
- Click Edit (or Add) to open the JSON editor.
- Paste the following JSON, replacing
YOUR SUBSCRIPTION KEYwith the correct value for this user:
{
"subKey": {
"Value": "YOUR SUBSCRIPTION KEY"
},
"isAdminControl": {
"Value": false
}
}Note: Set
"isAdminControl": trueonly if this user should have admin-level Helperbird controls.
- Click Save.
- At the top right, click Save again (if prompted) to confirm changes for that user.
Verify & Troubleshoot
Verify on the user’s device
- Have the user sign in on their managed Chrome browser or Chromebook.
- Confirm the Helperbird extension is installed (Chrome menu → Extensions).
- Open Helperbird and check that:
- Features tied to the subKey are unlocked.
- Admin-only options (if enabled) appear correctly.
Force a policy refresh (optional)
- On Windows/macOS/Linux: Restart Chrome, or go to
chrome://policy→ Reload policies. - On ChromeOS: Reboot the device or sign out/in.
Common gotchas
- Wrong user: Double-check you applied settings at the user level, not an OU.
- JSON errors: Ensure braces, quotes, and
"Value"formatting are correct. - Policy inheritance: User-level settings override OU settings. If unexpected behavior happens, check if higher-level policies are conflicting.
- Propagation time: Policies usually apply fast, but allow a few minutes and reload.
Need a hand?
If anything feels off or the JSON isn’t sticking, reach out to the
Helperbird support team. We’ll help troubleshoot with you.
