A Helperbird Feature is Not Supported
Encounter a 'Feature Not Supported' message on Helperbird? Learn why some enhancements, like font changes, aren't currently available on certain platforms, including Google Docs, and how we're evolving to bring you universal accessibility.
If you're seeing a Feature Not Supported message, don't worry - you didn't do anything wrong. Some websites are built in a way that makes it hard for Helperbird to work its magic.
Here's what's happening and what we're doing about it.
Why This Happens
Some sites like Google Docs don't use regular HTML text. Instead, they use something called canvas rendering, which basically draws text like an image rather than displaying it as actual text.
When text is rendered this way, Helperbird can't modify it the same way it does on regular websites. Features like font changes, text spacing, or line height adjustments won't work on these pages because the text isn't accessible in the usual way.
What We're Doing About It
We're actively working on solutions to make Helperbird work on more sites, including those that use canvas rendering.
Our team is constantly improving the extension to expand compatibility. We know how important it is for Helperbird to work everywhere you need it, and we're committed to getting there.
How You Can Help
Your feedback is incredibly valuable.
If you run into a site where Helperbird doesn't work, let us know through our feedback page.
Tell us which site you were on and which feature you were trying to use. This helps us prioritize what to work on next and makes Helperbird better for everyone.
Tip: In the meantime, try using Helperbird's features on other tabs while you work on canvas-based sites. Many users keep a separate tab open for reading or research where Helperbird works perfectly!
Video Tutorial
Need Additional Help?
Thanks for your patience as we continue improving Helperbird. If you have questions or need support, reach out to our Helperbird support team anytime. We're here to help!
