How to Force Pin the Helperbird Extension
Pinning is not a separate Helperbird setting. It comes with one installation policy value, and there is another answer when the browser toolbar is hidden.
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An extension people cannot find is an extension people do not use. Here is what pinning is, and what to do when pinning is not on offer.
Pinning Is Part of the Install Policy
There is no pin toggle. In the Google Admin console, pinning is one of the values in the Helperbird tile's Installation policy dropdown:
Force install + pin to browser toolbar installs Helperbird for everyone in the organizational unit and puts the icon in the toolbar. Choosing plain Force install installs it without the icon.
That dropdown is the same one you use to deploy Helperbird in the first place, so if you have not added Helperbird to the unit yet, do that and pick this value while you are there: install Helperbird through the Google Admin console.
Helperbird has no policy key of its own that pins the icon, on any browser. Pinning is a browser setting, so if your management tool does not offer it, Helperbird cannot add it.
What Your Users See
The Helperbird icon sits in the browser toolbar and cannot be unpinned. In Chrome and Edge, clicking it opens Helperbird in the browser's side panel. Firefox opens it in the sidebar.
Pinning changes how people reach Helperbird, not what they can do with it.
When the Toolbar Is Hidden
Kiosk mode and locked mode hide the browser toolbar, so there is no icon to pin and no extensions menu to open. For those devices, turn on the Floating Toolbar instead. It puts a Helperbird button on every page and opens the same Helperbird.
It is a managed policy key, floatingButton, and like every admin key it only applies when isAdminControl is true. You can put it in the left or right corner with floatingButtonPosition.
- Enable the Floating Toolbar with JSON policy
- Deploy Helperbird in ChromeOS kiosk mode
- Use Helperbird in locked mode on Chromebooks
If the icon is missing on a device that should have it, the policy may not have arrived yet. See verify and troubleshoot a managed deployment.
Need Additional Help?
Ran into a snag while getting started? No worries at all. Reach out to our friendly Helperbird support team, and we'll help you smooth things out in no time.
Printed from the Helperbird Help Center · Updated August 12th, 2026
Questions? We are happy to help — helperbird.com/support