Full Refunds
Email [email protected] within 30 days of the charge and we will refund it in full. That covers both cases people usually write in about: a renewal you meant to cancel, and a trial you forgot to end.
There is also a 3-day free trial before any money is taken, so most people find out well before a charge happens at all.
Partial Refunds or Credits
Should there be significant interruptions in our service, such as several hours of downtime in a day or multiple days within a month, we might extend a partial refund or credit to your account.
Delays in our response time? If we don’t get back to you in a timely manner, we may provide a partial credit to your account.
Case-by-Case Basis
Every Helperbird user has their unique story, and we are here to listen. If you have any questions or feel your situation doesn’t fit into the categories above, reach out. We're committed to working with you and ensuring you're happy with our service.
To request any form of refund or credit, or just to share your thoughts, reach us at [email protected].