Account & billing
Subscriptions, keys, sign-in, refunds and vouchers.
Account & billing guides
- Account & billing
Change Your Subscription Email
Contact support to change your Helperbird Pro subscription email, then check that Pro still unlocks with your new address or a replacement subscription key.
- Account & billing
How to Cancel Your Helperbird Pro Subscription
Cancel your Helperbird Pro subscription in the billing portal, and find out what happens to your Pro access, your plan and your saved settings afterwards.
- Account & billing
How to Log in to Helperbird
Learn how to log in to Helperbird. Access your account and settings for accessibility tools Support accessibility for everyone.
- Account & billing
How to Manage Your Helperbird Pro Subscription
Check which Helperbird plan you are on, read what every subscription status in the Billing section means, and see what changes after you cancel Helperbird Pro.
- Account & billing
How to Update Your Credit Card Information
Change the card that pays for your Helperbird Pro subscription in the billing portal, then fix a payment that has already failed so Pro features unlock again.
- Account & billing
How to Use Your Subscription Key for Helperbird
Enter your Helperbird subscription key on the settings page, confirm that Pro unlocked, and change or remove the key later. Covers Chrome, Edge and Firefox.
- Account & billing
Login vs Subscription Key
Email login or a subscription key? Compare the two ways to unlock Helperbird Pro, see which browsers each works on, and use one subscription in every browser.
- Account & billing
Managing Your Billing
Open your Helperbird billing portal from the settings page or with an email code, then update your card, download an invoice or receipt, or cancel Pro.
- Account & billing
Microsoft 365 SSO
Learn how to set up Helperbird with Microsoft 365 SSO.
- Account & billing
Redeem a Helperbird Pro Voucher
Learn how to redeem a Helperbird voucher. Activate your Pro subscription with your code Support accessibility for everyone.
- Account & billing
Request a Refund
Request a refund from Helperbird. Learn our refund policy and how to process your return Support for all learners and educators.
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