How to Manage Your Helperbird Billing

What is the Billing Section?

The Billing section of the Helperbird settings page is where you manage the money side of your subscription. From here you can open your billing portal to change your card, download an invoice, or cancel.

It also has a Check button that asks Helperbird to look up your subscription again, which is the first thing to try if you have paid but Pro features are still locked.

Step 1: Open the Settings Page

Open Helperbird, click the gear icon, then click Settings at the bottom of the Options list. The settings page opens in a new tab.

If you need it in more detail, see how to open the settings page.

Step 2: Find Billing

Scroll down the settings page until you see the Billing section, just below Account.

Step 3: Open Your Billing Portal

Click Open. Your billing portal opens in a new tab, where you can:

• Update the card on your account
• Download past invoices and receipts
• Change or cancel your subscription

Your card details are handled entirely by our payment provider. Helperbird never sees or stores your card number.

If Pro Features Have Not Unlocked

If you have paid but Pro features are still locked, click Check in the Billing section. This asks Helperbird to look up your subscription again and usually unlocks everything within a few seconds.

If that does not work, see what to do when your subscription is not activating.

Video Tutorial

Coming soon

Need Additional Help?

If you have any questions or run into any issues, please contact the Helperbird support team. You can reach us at Helperbird support. We are happy to help you get the most out of Helperbird.