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Helperbird Pro Features Still Locked - How to Fix

Troubleshoot helperbird pro features still locked - how to fix. Get help with common Helperbird issues and find solutions quickly.

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Subscribed to Helperbird Pro but features still show as locked? Here's how to fix it.

Step 1: Check Your Login

Open Helperbird and scroll to the bottom. Click Settings to open the settings page. Look for your subscription status - it should show "Pro" if you're logged in correctly.

If it shows "Free," you need to log in with your Pro account.

Step 2: Log In With Your Email

In Helperbird Settings, look for the login section. Enter the email address you used when you subscribed to Helperbird Pro. Click sign in and check your email for a login link.

Make sure you're using the exact same email that's associated with your subscription.

Step 3: Use Your Subscription Key

If email login isn't working, try using your subscription key instead.

Your subscription key was sent to you in your welcome email when you subscribed. Look for an email from Helperbird with "subscription" or "welcome" in the subject.

Enter the key in the subscription key field in Helperbird Settings.

Step 4: Enable Browser Sync

Helperbird's email login requires browser sync to be enabled.

Chrome: Go to Settings > You and Google > Turn on sync.

Edge: Go to Settings > Profiles > Sync > Turn on sync.

After enabling sync, try logging in again.

Step 5: Check Your Subscription Status

Visit the Helperbird subscription portal to check if your subscription is active.

Enter your email and log in to see your subscription status. If it shows as expired or cancelled, you'll need to renew.

Step 6: Clear and Re-enter

Sometimes the login gets stuck. Try this:

  1. Open Helperbird Settings
  2. Clear any existing subscription key
  3. Log out if you're logged in
  4. Close the settings tab
  5. Reopen Helperbird and try logging in fresh

Step 7: Try a Different Browser

If you have Helperbird installed on multiple browsers, try logging in on a different one. If it works there, the issue is specific to the original browser.

Step 8: Request Your Key

Can't find your subscription key? Email us at [email protected] with the email address you used to subscribe, and we'll send you your key.

Video Tutorial

Need Additional Help?

Still can't unlock Pro features? Reach out to our Helperbird support team with your subscription email and we'll get you sorted!

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What People Are Saying

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Read All Reviews

Simplemente increíble. Nunca he tenido una extensión con tantísimas opciones juntas. Como profesor, siempre la recomiendo a las familias de estudiantes con dificultades para mantener la atención, a la hora de leer, y otras necesidades específicas, aunque pienso que puede ser de uso para cualquiera. ¡Un 10!

Firefox user

Firefox user

Profesor / Teacher

Immersive Reader from Microsoft is amazing, but my friends in Google districts were missing out until I found Helperbird. Great for proofreading! Simply highlight the text and have it read back to you, change the spacing in your view, highlight parts of speech, even translate by word or by document to have it read to you and adjust the speed! So amazing that I posted a YouTube tutorial within days of installing it. Plus, unlike many extensions, it didn't ask for obnoxious permissions like asking to delete everything in my Google Drive. #Winner #a11y

GK Techies

GK Techies

Helperbird user

The update fixed opening issue of the app!! Tip: the Helperbird app, the width can be changed.

Firefox user

Firefox user

Helperbird user

I purchased this for my daughter who has been having a lot of difficulty accessing the online work set remotely by her teachers during our National Lockdown because of Covid-19. Her dyslexia was really hindering her ability to complete tasks and keep up which in turn led to increased anxiety levels...a really horrid place to be in during a global pandemic! Helper bird has been a vast help and I fully recommend it and wish more schools knew about it. Thank You Helper Bird.

Michelle Howard-Price

Michelle Howard-Price

Assistive technology specialist

My son has dyslexia and has been struggling with parts of distant learning over the last year. We recently discovered this software and he is loving everything about it, especially with the ease of following directions and completing his assignments! We have used several other tools but this has everything a dyslexia person needs all in one bundle! The upgrade is definitely worth it to make our daily struggles, on the computer, run much smoother. I also greatly appreciate customer support (helpdesk). They went above and beyond to make sure we were all set up on the computer for my son to most successful.

Melissa Motz

Melissa Motz

Teacher

This tool helps so many of our students at school - not only those students who have dyslexia, but students and adults who have other learning differences (and those who don't!). It helps ensure that all students have the opportunity to succeed in their learning!

Kim Norris

Kim Norris

Helperbird user

Helperbird logo: Stylized owl with large yellow eyes and a beige face, against a green background.

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