How to Resync Your Helperbird Subscription

Paid for Pro, but the extension still shows Free? Ask Helperbird to look your subscription up now. This page covers that one action and where the button lives on each browser.

Why Pro Can Show as Free

Helperbird checks your subscription about every eight hours, so something you bought, renewed or fixed a few minutes ago may not have been picked up yet.

A check that cannot get through, on a blocked network for example, comes back as Free for that one check. Your subscription is untouched, so a dropped connection does not sign you out.

Rechecking asks Helperbird to look it up now and updates the extension to match.

How to Recheck Your Subscription

Both routes do the same thing, and both start by opening Helperbird.

On a computer, click the Helperbird icon in your browser toolbar. On iPhone, tap the aA button in the address bar. On iPad, tap the puzzle piece icon. Then tap Helperbird.

Now click Settings. The Options menu opens.

From the popup

Available on Chrome, Edge and Firefox.

In the Options menu, click Check subscription.

From the settings page

Available on every browser. On Safari, iPhone and iPad this is the only way, because Check subscription is not in the Options menu there.

1. In the Options menu, click Settings. The settings page opens in a new tab.
2. Scroll to the Billing section.
3. On the Check subscription row, click Check.

The Plan and Status rows update with the result. The button greys out while the check runs.

If It Still Shows Free

Read the Status row first. It names what Helperbird found, such as "Subscription active", "Payment overdue" or "No subscription found". Every status and what to do about it is listed in managing your Helperbird Pro subscription.

• A payment is overdue or a card failed. Fix your card, then press Check again. See how to manage your Helperbird billing, including the email code route for Firefox, Safari, iPhone and iPad.
• Still Free or No active subscription. Work through why a subscription is not activating: browsers you never activated, the wrong email address, blocked networks and school deployments.
• Plan says Pro but one feature stays locked. Different problem. See Pro features still locked.

Need Additional Help?

If you have any questions or run into any issues, please contact the Helperbird support team. You can reach us at Helperbird support. We are happy to help you get the most out of Helperbird.