Troubleshooting

When something is not working the way it should.

Start Here

Start here when Helperbird is not working. Three checks to run first, then the guide that matches your problem, from ...

Check Your Version

Learn how to find which version of Helperbird you are running. Useful for troubleshooting and making sure you are up ...

Columns Were Removed

Helperbird's Paragraph columns feature was removed. For shorter lines that are easier to follow, use the Paragraph wi...

Contact Support

Contact Helperbird support. Get help with technical issues, billing questions, or general inquiries about our accessi...

Report an Issue

Learn how to report a bug or issue with Helperbird and share debug information with the support team to help resolve ...

Disable Edge Mini Menu

Learn how to disable the Edge mini menu. Improve accessibility and user experience by removing the popup menu from di...

Feature Not Supported

One Helperbird feature greyed out with a badge? See what the two badges mean, which features switch off on Google Doc...

Firewall and Network Check

Check whether your school or work network is blocking Helperbird, see what to ask your IT team to allow, and find out...

Helperbird Running Slow

Troubleshoot helperbird running slow - how to fix performance issues. Get help with common Helperbird issues and find...

Print Was Removed

Helperbird's Print button was removed. Printing still works: press Ctrl+P or Cmd+P, and turn on Reading Mode first fo...

Pro Features Still Locked

Helperbird says Pro but a feature shows a badge, or has gone from the menu? Learn what each badge means and why some ...

Reset All Settings

Learn what the Delete and Reset buttons in Helperbird settings each do, what each one removes, and which one to press...

Settings Not Syncing

Fix Helperbird settings that are not reaching your other devices. Check both sync switches, the browser profile, and ...

Speed Reading Was Removed

Speed Reading has been removed from Helperbird. Learn what changed and how Reading Mode, Text to Speech, and the Focu...

Subscription Not Activating

Rechecked and Helperbird still shows Free or No active subscription? Work through the five causes, from a browser you...

Resync Your Subscription

Helperbird still showing Free after you paid? Press Check so it looks your subscription up now, and find that button ...

Text Outline Was Removed

Text Outline has been removed from Helperbird. Learn what happened and how to make text stand out with High Contrast,...

Text to Speech Not Working

Troubleshoot text to speech not working in helperbird. Get help with common Helperbird issues and find solutions quic...

Why Helperbird Doesn't Work on Certain Pages

Helperbird does nothing on this page? Find out which page addresses block every browser extension, and the three othe...

Why Immersive Reader Does Not Always Work

Learn why Immersive Reader sometimes does not load on certain websites like National Geographic, and what you can do ...

Download Helperbird

Text to speech, dyslexia fonts, reading rulers, color overlays, and 43 more.

Free to add, and the everyday tools stay free. Works in Chrome, Edge, Firefox and Safari.

Troubleshooting