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How to Report an Issue with Helperbird

Learn how to report a bug or issue with Helperbird and share debug information with the support team to help resolve your problem faster.

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Why Report an Issue?

If something is not working correctly in Helperbird, reporting the issue with your debug information helps the support team diagnose and fix the problem much faster. Debug information includes details about your browser, extension version, and current settings — it does not include any personal data.

Step 1: Open Helperbird

Click the Helperbird icon in your browser toolbar. It looks like a small owl and is usually in the top-right corner of your browser.

This will open the Helperbird menu.

Step 2: Open the Settings Page

Click the gear icon in the top-left corner of the Helperbird menu. This will open the Settings page. You will see an Info section with your version number, sync toggle, and links to the Roadmap, Help, and Report an issue.

Step 3: Click Report an Issue

In the Info section of the Settings page, find the Report an issue row and click the View button next to it.

A panel will appear showing your debug information.

Step 4: Copy the Debug Information

Click the Copy button to copy all the debug information to your clipboard. This includes your browser type, extension version, and current feature settings.

Step 5: Send It to Support

Go to the Helperbird support page and send a message describing your issue. Paste the debug information you copied into your message. Be sure to also include:

  • What you were trying to do
  • What happened instead
  • The website where the issue occurred (if applicable)

The more detail you provide, the faster the support team can help.

Tip: If a feature is not working on a specific website, include the website URL in your report. Some websites have restrictions that can affect how Helperbird works.

Video Tutorial

Coming soon

Need Additional Help?

If you cannot access the debug info or need immediate help, please contact the Helperbird support team directly at Helperbird support. We are always happy to help.

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What People Are Saying

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Wow what great tool, I love it! Keep up the excellent work. Add more fonts in the future and cant wait for the ios version!!

A Google User

A Google User

Helperbird user

I love Helperbird!!! It's very user friendly from someone who has learning challenges because of ADHD and Dyslexia.There are so many useful features and new updates.

Entertainment Studio

Entertainment Studio

Helperbird user

This extension has been an absolute lifesaver. I have that fantastic combo of ADHD and Dyslexia while trying to go through college. I have difficulty keeping letters in order, seeing the gaps between words, and with ADHD on top, I lose focus A LOT. The immersive reader has been my new best friend. It drowns out the rest of the content on the page, changes the font to something I can read, and highlights the word as it reads to me. My eyes are forced to keep going in the right direction. I can slow down and pay attention to what I'm reading. I don't even have to go back and read the same paragraph 5 times to understand it! The screen overlay has been outstanding for eye strain and being able to distinguish between words and spaces. The custom font and spacing for research articles have been an enormous advantage! I can actually read the research papers now and not have this daunting 2 column fine print page to squint over.All around, this has been the best purchase I've ever had. I use this every day, with every assignment. I don't even struggle with story-based questions anymore. The immersive reader helps me read, listen, and understand the question all at once. I am still exploring what I can use this with and how it can make my academic career, and I keep getting impressed with every new way I find to use it. Seriously, try it out. You won't regret it at all. Even if you don't have dyslexia or ADHD, just try it out. You might find that it helps you understand the content you're trying to learn even better!

Mason Hunter

Mason Hunter

Helperbird user

I like the ease of use it. It feels me alot while surfing the web. I appreciate the developers for this wonderful app. Promotes easy readability.

Ajay G.

Ajay G.

Problem Trainer

It works Amazing!

A Google User

A Google User

Helperbird user

Making such an useful tool, replying to every single comment or review and giving support to people's issues as soon as possible?? Carefully, he is a hero.

Martin Bui

Martin Bui

Helperbird user

Helperbird logo: Stylized owl with large yellow eyes and a beige face, against a green background.

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