Why Helperbird (and Other Extensions) Don't Work on Certain Pages

Learn why Helperbird and other browser extensions can't work on certain pages, like Chrome's internal settings or Firefox's about pages. Understand the reasons behind these restrictions and see examples of the specific pages affected.

Noticed Helperbird doesn't work on pages like chrome://extensions/? That's normal. All extensions are blocked from these pages by your browser for security reasons.


Step 1: It's a Browser Security Feature

Your browser blocks all extensions from running on its internal settings pages. This protects your browser from security risks and keeps it stable. It's not a Helperbird bug - it's how all browsers work.


Step 2: Which Pages Are Affected

Any page starting with chrome://, edge://, about:, or similar won't work with extensions. Common examples include chrome://extensions/, chrome://settings/, about:addons, and edge://extensions/. These are your browser's internal pages.


Step 3: How to Use Helperbird

Just go to any regular website and Helperbird will work normally. Only internal browser pages are restricted. If Helperbird isn't working on a normal website, contact our support team.

Tip: Quick way to tell if a page is internal - check if the URL starts with chrome://, edge://, or about:. If it does, extensions won't work there!


Video Tutorial


Need Additional Help?

If Helperbird isn't working on regular websites, reach out to our Helperbird support team and we'll help!

What People Are Saying

Join over 1,000,000 people who use Helperbird every day.

this extension is amazing and has helped improve my productivity robert has also been a very nice person to deal with when I have issues the live chat feature is amazing and quick for a response it's a really great Chrome extension that helps a lot way worth the money I pay per month and is also just great to support great people making accessibility tools

Jack Salem

Jack Salem

Helperbird user

This app does wonders!!

Sandra Fox

Sandra Fox

Helperbird user

Have an amazing collection of assistive tools that have benefits for everyone. For me, the combination of Microsoft's Immersive Reader and Apple's reading machine voice (US Alex) makes Helperbird my first choice for processing web content.

Jim Sprialis

Jim Sprialis

Assistive technology specialist

Amazing tool, love the new overlay feature!!

James Connel

James Connel

Helperbird user

I have been trying to find ways to make my child happy to go to school again, and someone recommended helperbird. She loves helperbird, and she is now much happier about the idea of returning to school. I think this might be a game changer, as they do so much web based schoolwork and research. She says they really understand people with dyslexia

Cris Townley

Cris Townley

Parent

Huge fan of the zoom feature. It trumps the native zoom in your browser since the zoom level you set actually stays with you no matter what page you go to, which is very helpful and meshes well with the other features the app offers.

Taylor Kirkpatrick

Taylor Kirkpatrick

Helperbird user

Helperbird logo: Stylized owl with large yellow eyes and a beige face, against a green background.

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